Return policy

At Fallon and Finch, we understand that sometimes a product may not meet your expectations or needs. That's why we have a comprehensive return policy in place to ensure your satisfaction.

30-Day Return Window: We offer a generous 30-day return window for all eligible products. This means that you have 30 days from the date of purchase to initiate a return.

Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. It must also be accompanied by the original receipt or proof of purchase.

Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. These include but are not limited to: personalized or custom-made products, perishable goods, and intimate apparel.

Return Process: To initiate a return, please contact our customer service team within the 30-day return window. They will guide you through the process and provide you with a return authorization number.

Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to a faulty or damaged product. We recommend using a trackable shipping method to ensure that the item reaches us safely.

Refunds: Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued in the original form of payment and may take up to 5 business days to appear in your account.

Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer service team. They will assist you in finding the right product and guide you through the exchange process.

Store Credit: If you prefer, we also offer store credit as an alternative to a refund. Store credit can be used towards future purchases on our website.

Exceptions: In certain cases, exceptions to our return policy may be made at our discretion. If you have any special circumstances or requests, please reach out to our customer service team and they will do their best to assist you.

Customer Satisfaction: At Fallon and Finch, your satisfaction is our top priority. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We are here to help!